Scott MacKenzie-Shannon

Experience

• Platform Architect / DevOps Engineer at Invuse Ltd

  June 2018 – Present

  Invotra Ltd is a SaaS company supporting 70% of UK government clients.

  • Responsible for managing the company's cloud-based infrastructure across AWS and local environments, including deployment, maintenance, and troubleshooting.
  • Extensive use of Terraform for IaC and Linux scripting for automation and pipeline enhancements.
  • Designed and maintained full CI/CD pipelines using GitHub Actions.
  • Handled critical P1 / red alert issues within SLA, including major client outages.
  • Heavy usage of Docker and Localstack for local development environments simulating AWS services.
  • Designed and implemented cloud-native solutions like edge caching, improved routing, and serverless functions (e.g., AWS Lambda).
  • Diagnosed and resolved complex issues across backend, frontend, and distributed libraries.
  • Mentored team members and shared knowledge on modern DevOps tools and workflows.

• First Line Support Apprentice at SMART Systems T/A Generalsoft Ltd

  July 2016 – June 2018

  SMART Systems is a leading online pricing software provider for kitchens, bathrooms, and bedrooms, offering electronic ordering, CRM, and full business management to enhance customer experience.

  • Provided first-line support for the company's software products, engaging with customers to troubleshoot and resolve various issues.
  • Updated software with the latest products by importing CSV files provided by suppliers and converting them into formats compatible with the product.
  • Ensured the smooth operation of the product by promptly addressing user queries and escalating issues when necessary.
  • Assisted in training new users and provided ongoing technical support to improve the user experience.

• Store Replenishment (Night Shift) at Sainsbury's

  October 2015 – July 2016

  • Replenished store shelves and ensured stock levels were maintained during overnight shifts.
  • Checked product dates and maintained food safety and freshness standards.
  • Assisted customers with queries and helped improve overall store presentation.
  • Initially hired on a temporary contract which was converted to a full-time role based on performance.

Certifications, Skills & Interests

Certifications

• Currently working towards a Terraform Certification
• Preparing for the AWS SysOps Administrator Certification

Skills

• AWS, Linux / Unix, CI/CD, SQL, Databases
• Serverless, Terraform, Ansible, Bash / Scripting
• Agile, GitHub, GitHub Actions, GraphQL
• Docker, Localstack, Version Control, Debugging
• Access Control, Node.js, JavaScript, Lambda

Interests

• AI & Machine Learning
• AWS DeepRacer

Education

• DevOps Apprenticeship

  2023

  • Level 4 DevOps — Pass

• Software Developer Apprenticeship

  2018

  • Level 3 Software Development — Distinction

• Woking College

  2015

  • A-level Electronics — Grade D
  • BTEC Certificate in Engineering (QCF) — Distinction Star
  • BTEC Diploma in Applied Science — Pass/Merit
  • BTEC Art and Design (QCF) — Merit
  • GCSE Mathematics — Grade C
  • GCSE English — Grade C